WHAT IS YOUR PROCESS?
All of the products at Tiny Bear Designs are designed, printed and handmade right in house - meaning your items are 100% made in Canada. All of our items are carefully created in our shop, paying close attention to all the little details that matter.
WHERE ARE YOU LOCATED?
We are located in Springwater, Ontario, Canada. Approximately 1 minute outside Barrie.
WHAT IS YOUR TURNAROUND TIME?
All items are made to order. Due to the custom nature of each of our products, our turnaround time is approximately 4 weeks. During Christmas or sales, turnaround times may be slightly longer, due to the higher volume of orders. Shipping times are not included in our turnaround time. Once your order is placed, your item(s) enter production and cannot be changed.
CAN I RECEIVE MY ORDER FASTER?
Yes! You are able to put a RUSH on your order for $20.00 per item. This will ensure your order is ready to ship or for local pickup in 2 weeks. Please keep in mind, if your order is to be shipped, shipping times are NOT included in the 2 weeks.
WHERE DO YOU SHIP TO?
We are currently shipping to Canada and the U.S.A.
DO YOU OFFER PICKUP OPTIONS FOR LOCAL CUSTOMERS?
Yes! Local pickup is available as an option at checkout and if chosen, you will be contacted via email once our order is all ready.
ADDITIONAL SHIPPING INFORMATION:
For out of country shipping, any duties and/or customs fees are the responsibility of the customer. These fees are not controlled by Tiny Bear Designs and are collected by your country of residence. Please ensure the shipping information you provide during checkout is correct. We ship to the address provided by you and we are not responsible for a second shipping charge if your package is returned to us, due to an incorrect address, or for any lost packages due to an incorrect address.
CAN I CHANGE MY ORDER ONCE IT IS PLACED?
Due to the custom nature of our products, we will not be able to accommodate any changes or refunds after payment is made. However, if there is an error on our part, it will be corrected promptly, free of charge. Please ensure all names are correct (Capitals, punctuation, etc.), as we use exactly what you provide for your design. Refunds will not be given for any incorrect information (Address or grammatical errors).
AM I ABLE TO SEE MY DESIGN BEFORE IT GOES TO PRINT?
We do not offer design proofs, but you are able to see all of your design choices on our website before you order (Name, font, font colour and design). We have recently added a custom font previewer so you can view your chosen name in any of the fonts listed on our website.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US AT: